Your refund, instantly

We've partnered with Refundid for easier, faster returns.

How it works

1. Select Refundid as your return method and create a free Refundid account.

2. Enter your order details and select the items you wish to return to receive your instant refund.

3. Download your free return label and post your items within one week.

The benefits

Instant refunds

Refund to your nominated bank account within seconds.

Free returns

Return your items by post, free of charge.

Real-time reminders

Receive helpful reminders to post your items back in time.

Frequently Asked Questions

What is Refundid?

Refundid offers instant refunds for online orders—before you've sent back your items, free of charge.

Your refund will reach your nominated bank account within 60 seconds of lodging your return, and you'll have a week to post your items back to us.

Click here to get started.
How do I use Refundid?

Click here or go towww.refundid.com. Follow Refundid's 3-step process to receive your instant refund. If you haven't already, return your order to Mimco at:

Mimco Online Returns
Po Box 4144
Sunshine West
VIC 8438
When will I receive my refund?

You'll receive your refund to your nominated bank account within 60 seconds of the return being lodged through Refundid. Didn't receive your refund in time? You can contact Refundid directly here.
What do I do after receiving my refund from Refundid?

Remember to ship back your item to the address specified in our returns policy, and provide Refundid with your shipping tracking number through your Refundid account.
Can I use Refundid if I made a purchase with Afterpay, Klarna or PayPal in 4?

Yes! You can still receive an instant refund with Refundid, even if you originally purchased your item with a Buy Now Pay Later (BNPL) service. Simply follow the usual Refundid process to receive an instant refund. After that, you can then use the money that you receive instantly from Refundid to repay your outstanding balance with your BNPL service. Please note, when using the Refundid platform your payments with your BNPL service will not be automatically cancelled. You will need to repay your BNPL provider with the money that is instantly transferred by Refundid.
How do I know if my refund has been approved?

You can view your refund status by selecting the 'Completed' section within your Refundid account.
What should I do if my refund was unsuccessful?

In the unlikely event that your refund is unsuccessful, please follow the steps below:

  1. Re-attempt processing your refund
  2. Try using a different debit card
  3. You still can't see your refund, please submit a request here.
    Please ensure that the debit card you have selected supports real-time payments.
Is there a limit to how much I can refund on a single return?

Yes, refund limits apply to returns lodged through Refundid. See Refundid's FAQs to learn more.
Why has my refund been reversed?

There are two reasons your Refundid refund may be reversed:

  1. Your return was not sent back within the Refundid 7-day return policy. If the parcel is lost in transit, please contact the Mimco Customer Care team.
  2. Mimco has declined your refund.

If your return has been reversed by Refundid, please contact their customer support team.
If your return was reversed by Mimco, please contact us directly for more information.