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When placing an order, customers will receive regular email updates on their orders via the email address provided. Alternatively, as a MIMCollective member, you can view your order status by logging into our website or the Mimco app and visiting the ‘My Orders’ tab. This will allow you to monitor the progress of any orders you have placed. Please note, you may not be able to view your order status while it is being updated.

Once your order has been completed, a dispatch email will be sent to you. This will contain a tracking number which can be used to track the progress of your delivery.

Your tracking number may not be active via the courier’s website for up to 48 hours while it’s awaiting collection from the dispatch location, unless you have selected Same Day Delivery. For delivery timeframes, please see our delivery page. An additional delivery timeframe with our couriers may also apply. Please note that during our sale and promotional events, deliveries may take longer than the specified times above.

Invalid Card Number: Payment could not be processed for your order. An email with a link to re-enter payment information would have been sent to you. Please ensure you action this within 72 hours or your order will be cancelled.

Your order may have been dispatched from more than one location and therefore your order may arrive in separate parcels. If your order has been split across multiple parcels, you will receive a separate email with a unique tracking number. If you have not received this email and are missing an item from your order, please contact our Customer Care team.

Should you have any concerns with the quality of the items in your online order, please send clear images through to our Customer Care team for an assessment. Alternatively, you're more than welcome to bring your item into your local store and our friendly in-store team can assist you further.

After your order has been placed it immediately begins to process through our system to make its way to you as quickly as possible. After this process has begun, we are unable to amend the order in any way including cancellations, update to address and email or changing items in the order. We would recommend, once your order has been dispatched, to raise a delivery redirection directly with StarTrack to have your parcel delivered to an alternative address and reach out to our Customer Care team. Please note, redirections are not guaranteed, and your order may be delivered to the original address provided. Mimco is unable to refund or replace orders for unsuccessful redirections

While Mimco doesn’t currently offer discount codes, coupons or promo codes, you can enjoy exclusive benefits such as spend and save deals by joining our MIMCollective loyalty program and downloading the Mimco app.

Once your online purchase is complete, you will receive an email containing your order confirmation and delivery details. If you have received email confirmation that your online order has been dispatched, please use your unique tracking number to determine the status of arrival.

Should you have any concerns with your tracking status please contact StarTrack directly to provide you with an update.

You can authorise us to arrange for your order to be delivered to your nominated delivery address without requiring a signature.

Simply select the box that reads:

"Tick this box if you agree that our driver can leave the delivery if you are out" when you are at the checkout. Please ensure you review the terms and condition of this service. By doing so, the only confirmation of delivery that will be available and accepted to prove receipt will be obtained from the delivery driver. If you do not receive any items delivered via ATL (Authority To Leave) delivery, they will not be replaced or refunded unless otherwise required by law.

To avoid delays and disappointment we may fulfil your order from multiple locations. In this instance, your order will be split into multiple orders and delivered separately. You will receive email notifications with any order updates including your tracking information. You will not incur any additional shipping charges in the event of a split order. Orders purchased using Same Day Delivery will not be split.

If you have changed your mind about your purchase, you may return or exchange your item if it is unworn, unwashed, unused, in its original condition with all tags intact and proof of purchase is accompanied with the returned item. Due to hygiene reasons, earrings, headwear and face coverings cannot be returned for an exchange or full refund for change of mind. We offer returns for change of mind on most full price and reduced items subject to the Consumer Guarantees.

Australia purchases must be returned within 30 days (online from delivery date and instore from purchase date).

New Zealand orders must be returned within 30 days from delivery date.

International orders must be returned within 45 days from delivery date.

Please visit our Returns & Exchange page which provides you with details on how to return to store or via post.

Please allow up to 10 business days from the day your parcel is delivered to our Distribution Centre for your return to be processed and your account to be credited.

Once your return has been processed you will be notified via the email address provided with your original online order.

Slight delays to return processing may be experienced during busy sale and promotional periods, due to higher volumes.

Items purchased online and in store may be returned to any Mimco standalone store or Mimco Outlet for a full refund or exchange. Online purchases cannot be returned to David Jones or Myer.

If you have changed your mind about your purchase, you may return or exchange your item within 30 days if it is unwashed, unworn, unused, in its original condition with all tags intact and you have satisfactory proof of purchase.

Online orders made via PayPal or Alipay may be refunded at any Mimco standalone store to the credit or EFTPOS card of your choice. The member name must be identical to the name on the order confirmation and a form of photo identification must be presented.

Our change of mind policy does not apply to the following merchandise:

Due to hygiene reasons, earrings, headwear, and face coverings are unable to be returned or exchanged for change of mind.

Mimco items purchased in a David Jones store are subject to David Jones' returns policies and procedures.

Mimco items purchased in a Myer store are subject to Myer’s returns policies and procedures.

View the full returns policy here.

Your current MIMCollective tier status can be found by logging into your account and clicking on ‘My Details’.

To ensure your member status is reflected correctly, please ensure your loyalty card is scanned when making a purchase in-store, or if shopping online or on the Mimco app, ensure you log in using the email address associated with your membership.

MIMCollective members can update their account details while logged in to our website or on the Mimco app using the 'My Details' tab. Please select the 'Edit' function to make any relevant changes and select 'Save'.

To reset your password simply select ‘Login’ and then ‘Forgot Password’. Enter your MIMCollective email address and you will receive an email directly with instructions to reset your password.

If you continue to experience issues with your password, please contact our Customer Care team.

To access your rewards online, please ensure that you have logged in via our website or the Mimco App.

If you have made an eligible purchase in store more than 48 hours ago and cannot see your reward when logged in online, please feel free to contact our Customer Care team with an image of your entire receipt along with your membership number.

Please note any relevant rewards associated with an online purchase will not be loaded until your entire online order, including any split orders, have been dispatched.

All rewards that Mimco issue have a set expiry date. We send an email upon issuing the reward which states the expiry date. As a reminder, we also email you 7 days prior to the reward expiry date. Members are required to redeem these rewards within the set valid period. Each type of reward will have varying expiry timeframes. Unfortunately, we are unable to reissue expired MIMCollective rewards.

Make sure to check your junk mail folder and try adding '[email protected]' to your address book as this can help prevent your email service provider from marking our communications as spam.

Please note: As per our MIMCollective terms and conditions, Mimco will not accept any liability for any email communication to any member that is misdirected, lost or not received.

MIMCollective members can update their email preferences while logged into our website using the 'Email Preferences' tab. Please select the relevant email preferences and select 'Update' to complete the process. This may take up to 5 business days to activate. If you are still receiving communications after 5 business days, please contact our Customer Care team.

For online purchases shipping outside of Australia & New Zealand, if you wish to redeem MIMCollective rewards, please select ‘Other’ as the country of delivery in the top header of the site or when prompted upon arrival to our website. Your MIMCollective rewards will not be visible within the checkout if any other delivery country is selected (i.e. if you proceed through the eShopWorld checkout).

Please note: by opting to utilise your MIMCollective rewards, your order will not be processed through the eShopworld checkout. By not going through eShopworld, you will not have any import tax or duty charges applied at checkout or included in the final transaction total. Any duties or taxes incurred upon delivery will be the responsibility of the delivery recipient prior to delivery. All transactions processed via the eShopworld checkout will have the applicable duties and taxes due on arrival included in the final amount calculated at checkout. To utilise the eShopWorld checkout, please select your country of delivery as your relevant delivery country in the dropdown menu in the header of the website, or when prompted upon arrival to our website.